Introduction
At Wheelfix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our roadside assistance platform and services.
By using Wheelfix, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting your personal data.
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Information We Collect
Personal Information
When you create an account or use our services, we collect personal information that you provide to us, including:
- • Full name and contact details (email address, phone number)
- • Account credentials (username, password)
- • Profile information and preferences
- • Emergency contact information
Vehicle Information
To provide roadside assistance, we collect information about your vehicle:
- • Vehicle make, model, year, and color
- • License plate number and VIN (when applicable)
- • Vehicle maintenance history and service records
Location Data
We collect real-time GPS location data when you request assistance to dispatch the nearest available mechanic to your location. Location tracking is only active when you use our service and can be controlled through your device settings.
Payment Information
We process payment information including credit card details, billing address, and transaction history. Payment data is securely processed through our encrypted payment partners and is never stored directly on our servers.
Usage Data
We automatically collect information about how you interact with our app and services, including service requests, response times, mechanic ratings, app features used, and device information.
How We Use Your Information
We use the collected information for various purposes to provide and improve our services:
- • Service Delivery: To connect you with verified mechanics and provide roadside assistance at your location
- • Communication: To send service updates, notifications, and respond to your inquiries
- • Payment Processing: To process transactions and send billing information
- • Safety and Security: To verify identities, prevent fraud, and ensure platform safety
- • Service Improvement: To analyze usage patterns and enhance user experience
- • Customer Support: To provide assistance and resolve issues
- • Legal Compliance: To comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
With Service Providers
We share necessary information with verified mechanics to provide roadside assistance. Mechanics only receive information required to complete your service request.
With Business Partners
We work with trusted third-party service providers for payment processing, analytics, and customer support who are bound by confidentiality agreements.
For Legal Reasons
We may disclose information when required by law, to protect our rights, or in response to legal processes.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- • End-to-end encryption for data transmission
- • Secure data storage with regular backups
- • Regular security audits and vulnerability assessments
- • Strict access controls and authentication requirements
- • Employee training on data protection practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the following rights regarding your personal information:
- • Access: Request access to the personal data we hold about you
- • Correction: Request correction of inaccurate or incomplete information
- • Deletion: Request deletion of your personal data, subject to legal requirements
- • Data Portability: Request a copy of your data in a structured format
- • Opt-Out: Unsubscribe from marketing communications at any time
- • Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@wheelfix.in or through your account settings.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
Our cookies include essential cookies for platform functionality, analytics cookies to understand usage, and preference cookies to remember your settings.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or app notifications. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@wheelfix.in
Support Email: support@wheelfix.in
Phone: +91-860-406-7805
Hours: 24/7 Support Available
Regulatory Compliance
This Privacy Policy complies with applicable data protection laws including GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and other relevant privacy regulations. We are committed to maintaining compliance as regulations evolve.