Frequently Asked Questions

WheelFix offers comprehensive roadside assistance including jump starts, tyre repair and replacement, battery replacement, vehicle towing, oil changes, brake repairs, fuel delivery, locksmith services, and general mechanical repairs. Our verified mechanics are available 24/7 across India.

Our average response time is 15-30 minutes in urban areas and 30-60 minutes in suburban locations. During emergencies, we prioritize urgent requests and dispatch the nearest available mechanic to your location immediately.

Yes! WheelFix provides roadside assistance for all types of vehicles including cars, bikes, SUVs, and commercial vehicles. Our mechanics are trained to handle various vehicle makes and models.

Our pricing is transparent and varies based on the service required. You'll see the estimated cost before confirming the service. Basic services like jump starts start from ₹299, while more complex repairs are quoted after initial diagnosis. No hidden charges.

We accept all major payment methods including UPI, credit/debit cards, digital wallets (Paytm, PhonePe, Google Pay), and cash on service completion. All payments are processed securely through our app.

Yes. Full refunds are provided if you cancel before the mechanic is dispatched or if the mechanic cannot fulfill the service. Partial refunds apply if you cancel after dispatch but before service begins. Refunds are processed within 5-7 business days.

WheelFix currently operates across major cities in India including Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune, Kolkata, and expanding to more locations. Check our app for service availability in your area.

Absolutely! WheelFix provides round-the-clock roadside assistance 365 days a year. Whether it's 3 AM or a public holiday, our mechanics are ready to help you anytime, anywhere.

Yes, we provide emergency roadside assistance on highways and expressways. Our mechanics are equipped to handle breakdowns in remote locations, though response times may vary based on distance.

All WheelFix mechanics undergo thorough background checks, verification, and training programs. They carry valid identification, proper tools, and maintain updated credentials as required by law. Your safety is our priority.

Customer satisfaction is paramount. If you're not satisfied, contact our support team immediately. We'll investigate the issue, provide appropriate resolution, and may offer service credits or refunds based on the situation.

Yes. Our mechanics are trained professionals who handle vehicles with care. However, users are responsible for the safe custody of their vehicle. We recommend staying present during service and securing valuables.

Simply download the WheelFix app, create an account, select your service type, provide your location, and confirm booking. You can also contact us via WhatsApp at +91 86040 67805 for immediate assistance.

Yes, you can schedule services in advance through our app. This is ideal for non-emergency repairs, routine maintenance, or when you know you'll need assistance at a specific time.

You'll need to provide your location, vehicle details (make, model, year), description of the problem, and contact information. The more details you provide, the better we can prepare and serve you.